Job Purpose and Impact

The Merchant Assistant will support a moderate scale of customer service activities for our Canadian Crush Business. In this role, you will contribute to optimizing and monitoring supply chain and shipping needs, including processing complex orders from customers and resolving orders and/or delivery issues.

Key Accountabilities

•    Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
•    Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
•    Execute customer service strategies such as providing invoices, Bill of Lading docs, and managing priced and unpriced contracts.
•    Supporting customer logistics by entering rail load orders. Working with various stakeholders across supply chain team, merchandising team, and customers to ensure efficient movement across plants and avoiding bottlenecks. 
•    Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
•    Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
•    Other duties as assigned

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Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Must be legally entitled to work for Cargill in Canada