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Título: Senior Travel Agent
La Ribera de Belen, Heredia, CR Costa Rica, 40702
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.
Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.
Job Purpose and Impact
The Senior Travel Agent is responsible for managing complex travel arrangements, ensuring full compliance with company travel policy, and acting as a subject matter expert (SME) for travelers and peers. This role plays a critical part in service excellence, policy enforcement, and continuous improvement initiatives.
Key Accountabilities
- Book and manage complex domestic and international travel itineraries. Handle multi-segment trips, VIP travelers, and high-touch service requests
- Maintain high accuracy and quality standards across all bookings
- Monitor trends, identify service gaps, and recommend solutions
- Drive usage of preferred suppliers and maximize program benefits
- Leverage supplier agreements to deliver optimal value and traveler experience
- Partner with internal stakeholders to improve processes and service delivery
- Follow established and review travel related documentation, communications and traveler guidance to ensure alignment with corporate standards, policies and business practices.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as Assigned
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Qualifications
- Bachelor’s degree in a related field or equivalent experience
- Minimum of two years of related work experience managing complex and international itineraries
- Advanced English (required)
Preferred qualifications:
- 5+ years of corporate travel experience (agency or in-house)
- Advanced proficiency in GDS systems (Sabre, Amadeus, Apollo)
- Experience supporting a global travel program
- Expertise in online booking tools (e.g., Concur, GetThere)
- Industry certifications (e.g., IATA, ARC accreditation)
- Experience with reporting, quality assurance, or process improvement
Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.