Title:  Merchant 商贸员

Job Purpose and Impact

The Merchant, will assist in providing analytical, promotional, administrative and sales support services to company sales professionals. In this role, you will contribute to the development of new concepts, techniques and standards and represent the company to external and internal customers.

Key Accountabilities

• Follow specific, detailed instructions to answer product related questions and trace lost shipments.
• With direction, interpret and clarify customer orders for the shipping department.
• Take orders over the phone when necessary and may handle web based ordering.
• Follow accepted guidelines to handle customer credits and return goods for credit.
• Solve routine problems of limited scope and complexity, following established policies and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience