Title:  Bank Senior Support Administrator

Job Purpose and Impact

The Bank Associate Administrator I in Identity & Access Management job helps implement and operate identity and access management systems within the organization. Under close supervision, this job assists with maintaining secure access to resources, minimizing risk exposure, and maintaining compliance with security standards.

Key Accountabilities

• Serve as the central point of contact for the gathering and processing of information and format information to enable ease of use by department members in making business decisions.
• Work with managers and leaders to assist with the process of submitting, processing and provisioning banking access requests.
• Develop to become a key liaison for bank access activities
• Provide onboarding support of new employees and training on the software used in the department.
• Perform customer experience related tasks to ensure a positive experience.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff
• Other duties as assigned

Qualifications

No minimum years of relevant experience required.